India has initiated a groundbreaking pilot program that enables users to make Unified Payments Interface (UPI) transactions directly through ChatGPT. This innovative collaboration involves the National Payments Corporation of India (NPCI), fintech firm Razorpay, and OpenAI. The pilot aims to integrate AI-driven payments into everyday transactions, starting with the e-commerce platform Bigbasket.
How It Works
Users can now interact with ChatGPT to browse products, compare prices, and make purchases—all within the chat interface. Once a user selects an item, ChatGPT can complete the payment process on their behalf using UPI, eliminating the need to leave the conversation. This seamless experience is powered by agentic AI, which requires minimal human intervention to complete tasks.
Partners Involved
Axis Bank and Airtel Payments Bank are participating in the pilot, providing the necessary banking infrastructure to facilitate UPI transactions. The collaboration aims to simplify the payment process and enhance user experience by integrating AI into the payment ecosystem.
Implications for Users
This development marks a significant step towards the future of digital payments in India. By enabling AI to handle transactions, users can expect faster, more efficient, and secure payment processes. The pilot program is expected to expand to other platforms and services in the near future, further integrating AI into everyday financial activities.
As the pilot progresses, it will be closely monitored to assess its impact on user behavior, transaction security, and the overall digital payment landscape in India.